Can I combine several orders into one shipment?
No. You cannot.
If you place multiple orders in a row - transport costs will be charged for each order. Multiple orders cannot be combined into one shipment.
shipping costs / shipping time
Why the shipping costs are higher than you are used to from other shops?
We ship from Portugal with DHL EXPRESS & FEDEX EXPRESS BY FLIGHT. This tariff is the cheapest shipping option from Portugal until 3 kilos. Portugal is out of central-Europe, all carriers having higher prices. We are so sorry, seriously.
We do not do business with shipping costs - we only charge the costs which are charged to us by the carriers.
Why is no alternative to DHL EXPRESS BY FLIGHT offered?
Except for destinations like Portugal and Spain we are not offering service by DPD, UPS, normal post - because this carriers are more expensive for shipments from Portugal. With DHL EXPRESS BY FLIGHT we offer the fastest and most reliable option worldwide.
Europe
13,50 Euro - 1 working day (with the beginning of the delivery - delivery time does not begin with the date of your order)
DHL EXPRESS BY FLIGHT - very fast service
Countries:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lastvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, Slowkia, Sweden, Ukraine, Cyprus, Slowenia, Malta.
13,50 Euro shipping cost includes 2,47 Euro fuel surcharge (charged by DHL to us).
Switzerland
17 Euro - 2-3 working days (with the beginning of the delivery, time for customs house and handling not included, delivery time does not begin with the date of your order)
FEDEX EXPRESS
Sometimes but not always it can happen that there are extra cost through customs or import. These costs are paid by the recipient.
UK
22 Euro - 2-3 working days (with the beginning of the delivery, time for customs house and handling not included, delivery time does not begin with the date of your order)
Minimum order 160 Euro, shipping costs excluded.
FEDEX EXPRESS
Sometimes but not always it can happen that there are extra cost through customs or import. These costs are paid by the recipient.
US + CANADA
20 Euro - 2-3 working days (with the beginning of the delivery, time for customs house and handling not included, delivery time does not begin with the date of your order)
FEDEX EXPRESS
Sometimes but not always it can happen that there are extra cost through customs or import. These costs are paid by the recipient.
NON European countries
30 Euro - 2-3 working days (with the beginning of the delivery, time for customs house and handling not included, delivery time does not begin with the date of your order)
DHL EXPRESS BY FLIGHT - very fast service.
30 Euro shipping cost includes 2,57 Euro fuel surcharge and 5 Euro export declaration (charged by DHL to us).
Sometimes but not always it can happen that there are extra cost through customs or import. These costs are paid by the recipient.
Countries:
Andorra, Norway, Turkey.
South & Central America
35 Euro - 2-3 working days (with the beginning of the delivery, time for customs house and handling not included, delivery time does not begin with the date of your order)
DHL EXPRESS BY FLIGHT - very fast service.
30 Euro shipping cost includes 5,89 Euro fuel surcharge and 5 Euro export declaration (charged by DHL to us).
Sometimes but not always it can happen that there are extra cost through customs or import. These costs are paid by the recipient.
Countries:
Mexico
Asia
35 Euro - 2-3 working days (with the beginning of the delivery, time for customs house and handling not included, delivery time does not begin with the date of your order)
DHL EXPRESS BY FLIGHT - very fast service.
32 Euro shipping cost includes 5,23 Euro fuel surcharge and 5 Euro export declaration (charged by DHL to us).
Sometimes but not always it can happen that there are extra cost through customs or import. These costs are paid by the recipient.
Countries:
Hong Kong, India, Japan, Malaysia, Singapur, Taiwan
Australia + Israel
28 Euro - 2-3 working days (with the beginning of the delivery, time for customs house and handling not included, delivery time does not begin with the date of your order)
FEDEX EXPRESS
Sometimes but not always it can happen that there are extra cost through customs or import. These costs are paid by the recipient.
Argentina
35 Euro - 2-3 working days (with the beginning of the delivery, time for customs house and handling not included, delivery time does not begin with the date of your order)
DHL EXPRESS BY FLIGHT - very fast service.
32 Euro shipping cost includes 5,89 Euro fuel surcharge and 5 Euro export declaration (charged by DHL to us).
Sometimes but not always it can happen that there are extra cost through customs or import. These costs are paid by the recipient.
Africa
38 Euro - 2-3 working days (with the beginning of the delivery, time for customs house and handling not included, delivery time does not begin with the date of your order)
DHL EXPRESS BY FLIGHT - very fast service.
32 Euro shipping cost includes 6,11 Euro fuel surcharge and 5 Euro export declaration (charged by DHL to us).
Sometimes but not always it can happen that there are extra cost through customs or import. These costs are paid by the recipient.
Countries:
South Africa
Portugal
7 Euro - 1-2 working day (with the beginning of the delivery - delivery time does not begin with the date of your order)
Nacex by truck service
Spanien
9 Euro - 1-2 working days (with the beginning of the delivery - delivery time does not begin with the date of your order)
Nacex by truck service
What type of packaging we use?
Flexible plastic bags in shape of an envelope. Small amounts may fit into your mailbox.
Fragile items are sent with a hard-box.
You also can select discreet box.
Return to the following address:
STOFTEX, LDA
Rua das Cardosas, 670 A
4495-125 Amorim
Portugal
E-Mail: please use the contact form.
Refund of shipping costs on return
Upon return, we will refund you the shipping costs, except the additional costs - arising from the fact that you have chosen a more expensive shipping method than we have used or used in the delivery. Please note also the conditions of the cancellation (to be found under AGB).
margin
We are accommodating in our voluntary take back / exchange. Voluntary redemption goes beyond the statutory provisions and is made by us at our discretion. Should your purchased item break after the legal deadline, we will replace the item if you have complied with the specifications (material specifications, washing instructions and wearing behavior). Contact us in such cases. Contact - CLICK HERE