Return and Change

  

Questions? Contact us: Kontakt

  

We guide you through the return-process. 

If you want to exchange or return something, please contact our mail order service first:

mailorder  @   barcodeberlin.com

  

Spain

9 € for orders 0 - 40 €

0 € for orders over 40 €

Nacex

1 day of shipping (not on weekend) 

  

Portugal

7 € for orders 0 - 40 €

0 € for orders over 40 €

Nacex

1 day of shipping (not on weekend) 

  

Countries of European Union

12 € for orders 0 - 120 €

5 € for orders 120 - 160 €

0 € for orders over 160 €

DHL Express by flight

1 day of shipping (not on weekend) 

  

North America  

20 € for orders 0 - 120 €

10 € for orders 120 - 160 €

0 € for orders over 160 €

Fedex Express by flight 

3 days of shipping (not on weekend) 

Not included - costs for customs house, import taxes. This is paid by the recipient in the recipient country to the carrier (Fedex). The amount is calculated by the recipient country.

 

UK 

22 €  for orders 0 - 160 €

0 € for orders over 160 €

Fedex Express by flight

3 days of shipping (not on weekend) 

Not included - costs for customs house, import taxes. This is paid by the recipient in the recipient country to the carrier (Fedex). The amount is calculated by the recipient country.

Minimum order 160 €, shipping costs excluded. 

 

Asia & United Arab Emirates 

35 € for orders 0 - 120 €

20 € for orders 120 - 160 €

0 € for orders over 160 €

DHL Express by flight 

3 days of shipping (not on weekend) 

Not included - costs for customs house, import taxes. This is paid by the recipient in the recipient country to the carrier (Fedex). The amount is calculated by the recipient country.

  

Andorra, Norway, Turkey, Mexico

30 € for orders 0 - 120 €

15 € for orders 120 - 160 €

0 € for orders over 160 €

DHL Express by flight 

3 days of shipping (not on weekend) 

Not included - costs for customs house, import taxes. This is paid by the recipient in the recipient country to the carrier (Fedex). The amount is calculated by the recipient country.

  

Australia, Israel, New Zealand, Argentina, 

28 € for orders 0 - 120 €

19 € for orders 120 - 160 €

0 € for orders over 160 €

Fedex Express by flight 

3 days of shipping (not on weekend) 

Not included - costs for customs house, import taxes. This is paid by the recipient in the recipient country to the carrier (Fedex). The amount is calculated by the recipient country.

  

Switzerland

17 € for orders 0 - 120 €

11 € for orders 120 - 160 €

0 € for orders over 160 €

Fedex Express by flight 

3 days of shipping (not on weekend) 

Not included - costs for customs house, import taxes. This is paid by the recipient in the recipient country to the carrier (Fedex). The amount is calculated by the recipient country.

  

South Africa 

35 € for orders 0 - 120 €

20 € for orders 120 - 160 €

0 € for orders over 160 €

Fedex Express by flight 

3 days of shipping (not on weekend) 

Not included - costs for customs house, import taxes. This is paid by the recipient in the recipient country to the carrier (Fedex). The amount is calculated by the recipient country.

 

What type of packaging we use? 

Flexible plastic bags. Fragile products are delivered in hard boxes. 

You can chose for a discreet packaging without any external reference to its content. 

  

Reimbursement of shipping costs from your return for exchanges and returns

You send the return yourself, we currently do not offer a return slip.

We will reimburse you for your return costs in the amount of the shipping costs that you paid when you placed your order.

Therefore, make sure that you use the cheapest service for the return yourself.

  

Can I combine several orders into one shipment?

If you place several orders in a row - transport costs are incurred for each order. Individual orders with the same delivery address can be combined by our distribution. Subsequent correction of delivery costs already paid is not possible.

  

Contact us in such cases. Contact - CLICK HERE