Kann ich mehrere Bestellungen hintereinander zu einer Lieferung zusammenfassen? 

Nein. Das ist nicht möglich. 

Wenn du mehrere Bestellungen hintereinander machst - fallen für jede Bestellung Transportkosten an. Bestellungen können nicht kombiniert werden. 

 

Lieferkosten / Lieferzeiten

Warum sind die Lieferkosten höher als du es gewohnt bist von anderen Shops?

Wir liefern aus Portugal mit DHL EXPRESS BY FLIGHT. Dieser Tarif ist die günstigste Lieferoption für Lieferungen aus Portugal bis 3 Kilo. Portugal gehört nicht zu Zentral-Europa, deshalb haben alle Transportanbieter höhere Preise. Es tut uns wirklich leid, wir kämpfen für die besten Preise. 

Unser Geschäft sind nicht Transportkosten. Wir berechnen nur das weiter, was uns berechnet wird. 

Warum wird dir keine Alternative zu DHL EXPRESS BY FLIGHT angeboten?

Ausgenommen für Portugal und Spanien bieten wir kein DPD, UPS order normale Post an - weil diese Anbieter teurer sind. Mit DHL EXPRESS BY FLIGHT bieten wir den besten aber auch den zuverlässigsten Service an. 

 

Europa

13,50 Euro - 1 Arbeitstag (beginnt mit dem Beginn der Lieferung - nicht mit dem Datum deiner Bestellung) 

DHL EXPRESS BY FLIGHT - der schnellste Service weltweit. 

Länder: 

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lastvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, Slowkia, Sweden, UK, Ukraine, Zypern, Slowenien. 

13,50 Euro shipping cost includes 2,47 Euro fuel surcharge (charged by DHL to us). 

 

NON European Länder 

30 Euro - 2-3 Arbeitstage (beginnt mit dem Beginn der Lieferung - nicht mit dem Datum deiner Bestellung) 

DHL EXPRESS BY FLIGHT - der schnellste Service weltweit. 

30 Euro Lieferkosten beinhalten bereits 2,57 Euro Kraftstoffgebühr and 5 Euro Exportpapiere (uns von DHL in Rechnung gestellt. 

Manchmal - aber nicht immer - kann es passieren - dass Zollgebühren und Handling anfallen. Diese werden im Empfängerland berechnet und erhoben. 

Länder:

Andorra, Norway, Switzerland, Turkey.  

 

North America

30 Euro - 2-3 working days (with the beginning of the delivery, time for customs house and handling not included, delivery time does not begin with the date of your order)

DHL EXPRESS BY FLIGHT - very fast service. 

30 Euro shipping cost includes 4,47 Euro fuel surcharge and 5 Euro export declaration (charged by DHL to us). 

Sometimes but not always it can happen that there are extra cost through customs or import. These costs are paid by the recipient.

Countries:

USA, Canada 

 

South & Central America

35 Euro - 2-3 working days (with the beginning of the delivery, time for customs house and handling not included, delivery time does not begin with the date of your order)

DHL EXPRESS BY FLIGHT - very fast service. 

30 Euro shipping cost includes 5,89 Euro fuel surcharge and 5 Euro export declaration (charged by DHL to us). 

Sometimes but not always it can happen that there are extra cost through customs or import. These costs are paid by the recipient.

Countries:

Mexico

 

Asia

35 Euro - 2-3 working days (with the beginning of the delivery, time for customs house and handling not included, delivery time does not begin with the date of your order)

DHL EXPRESS BY FLIGHT - very fast service. 

32 Euro shipping cost includes 5,23 Euro fuel surcharge and 5 Euro export declaration (charged by DHL to us). 

Sometimes but not always it can happen that there are extra cost through customs or import. These costs are paid by the recipient.

Countries:

Hong Kong, India, Japan, Malaysia, Singapur, Taiwan

 

Australia, Argentina 

35 Euro - 2-3 working days (with the beginning of the delivery, time for customs house and handling not included, delivery time does not begin with the date of your order)

DHL EXPRESS BY FLIGHT - very fast service. 

32 Euro shipping cost includes 5,89 Euro fuel surcharge and 5 Euro export declaration (charged by DHL to us). 

Sometimes but not always it can happen that there are extra cost through customs or import. These costs are paid by the recipient.

Countries:

Australia, Argentina

 

Africa

38 Euro - 2-3 working days (with the beginning of the delivery, time for customs house and handling not included, delivery time does not begin with the date of your order)

DHL EXPRESS BY FLIGHT - very fast service. 

32 Euro shipping cost includes 6,11 Euro fuel surcharge and 5 Euro export declaration (charged by DHL to us). 

Sometimes but not always it can happen that there are extra cost through customs or import. These costs are paid by the recipient.

Countries:

South Africa 

 

Portugal

7 Euro - 1-2 working day (with the beginning of the delivery - delivery time does not begin with the date of your order)

Nacex by truck service 

Spanien 

9 Euro - 1-2 working days (with the beginning of the delivery - delivery time does not begin with the date of your order)

Nacex by truck service

 

What type of packaging we use? 

Flexible plastic bags in shape of an envelope. Small amounts may fit into your mailbox. 

  

Return to the following address: 

STOFTEX, LDA

Rua das Cardosas, 670 A

4495-125 Amorim

Portugal

E-Mail: please use the contact form. 

 

Refund of shipping costs on return

Upon return, we will refund you the shipping costs, except the additional costs - arising from the fact that you have chosen a more expensive shipping method than we have used or used in the delivery. Please note also the conditions of the cancellation (to be found under AGB).

margin

We are accommodating in our voluntary take back / exchange. Voluntary redemption goes beyond the statutory provisions and is made by us at our discretion. Should your purchased item break after the legal deadline, we will replace the item if you have complied with the specifications (material specifications, washing instructions and wearing behavior). Contact us in such cases. Contact - CLICK HERE